At Pro Battle, we organize skill-based online tournaments for games such as BGMI, Free Fire, and Call of Duty. By participating in our tournaments, you agree to the terms of this Refund Policy.
1. No Refund After Tournament Entry Purchase
Once a user purchases an entry ticket for any tournament, the fee is non-refundable under any circumstances, except in cases mentioned below.
2. Refund Eligibility
Refunds will only be issued if:
The tournament is canceled by the admin.
The tournament could not start due to technical issues from our side.
Payment was deducted but the ticket was not allotted due to a technical error.
3. Refund Process
Users must contact our support team within 24 hours of the issue at support@thelalagames.club with proof of payment.
Once verified, refunds will be processed to the original payment method within 5–7 working days.
4. No Refund for Disqualification
Players disqualified due to rule violations, cheating, or use of unauthorized tools will not be eligible for a refund.
5. Contact Us
For any refund-related queries, please contact:
Email: support@thelalagames.club
Phone: +91-7800781041